IT Excellence Model — COBIT 2019 × ITIL v4
An integrated ITSM and governance operating model that blends COBIT 2019’s control objectives with ITIL v4’s practices into twelve building-block principles for a high-maturity governance, risk and service-management model.
An integrated governance and service-management model
COBIT 2019 and ITIL v4 each bring valuable frameworks and practices; implemented well, together they strengthen governance, risk management, service quality and operational efficiency.
The IT Excellence Model takes the objectives of both — COBIT 2019’s 40 control objectives and ITIL v4’s 34 practices — and blends them into twelve building-block principles. These blocks articulate the fundamental objectives behind a high-maturity IT governance and service-management operating model: tech-driven enhanced governance, managed risk and control, optimised operational efficiency, and customer-centric service quality.
The twelve principles
Balanced across four goals
The building blocks are positioned across two axes that keep the model balanced — it never optimises one goal at the expense of another.
The result is a unified governance and service-delivery structure with clear accountability, decision-making authority, and alignment to organisational goals.